Last updated: May 2026 · Version 3.0
Important Legal Disclaimer
This platform is provided for informational and organizational purposes only and does not provide legal advice. The platform is not a law firm and does not replace consultation with a licensed attorney. Users should consult a qualified attorney for legal advice regarding their specific situation.
By creating an account and using Texas Custody Case Manager ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Platform.
Texas Custody Case Manager is a neutral documentation and organization tool designed to help parents manage custody-related records including incidents, expenses, documents, court orders, communication logs, and case information.
The Platform is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted, error-free, or continuously available operation. We may experience service interruptions, scheduled maintenance periods, or unexpected technical issues. The Platform may experience downtime or bugs at any time. The Platform is not responsible for any losses, missed deadlines, or damages caused by temporary outages or unavailability. We will make reasonable efforts to notify users of planned maintenance through the Platform interface.
The Platform does not provide legal advice. All content, resources, checklists, templates, AI-generated summaries, and organizational tools are provided for informational and organizational purposes only. Nothing on this Platform should be construed as legal advice or as creating an attorney-client relationship. Always consult a licensed attorney for legal matters specific to your situation.
All records, incidents, expenses, and documents are based solely on user-entered information. The Platform does not verify, validate, or certify the accuracy of any content. Reports generated by the Platform reflect only what the user has entered and are not certified or legally verified.
You are solely responsible for all content you upload, enter, or store on the Platform. By using the Platform, you represent and warrant that:
You agree not to upload, store, or transmit any content that:
We reserve the right to remove content that violates these restrictions and to terminate accounts that repeatedly or egregiously violate these terms, with or without prior notice.
You may not upload, store, or transmit documents containing any of the following sensitive personal identifiers:
The Platform is not designed to store this type of information. Users are solely responsible for redacting all sensitive personal identifiers from documents before uploading them. The Platform may remove or restrict access to content that violates this rule without prior notice. Administrators may flag and remove files identified as containing prohibited sensitive information.
The Platform is a convenience tool for organizing and documenting information. With respect to any content uploaded or organized through the Platform:
While we implement reasonable technical and organizational security measures to protect your data, no platform can guarantee absolute security. You acknowledge and accept the inherent risks associated with storing sensitive data online, including but not limited to the risks of unauthorized access, data breaches, or system vulnerabilities. We strongly recommend that users do not rely solely on this Platform for storing their only copies of critical documents.
The Platform may be required to comply with lawful court orders, subpoenas, warrants, or other legal requests from courts, law enforcement agencies, or government authorities. In such cases:
To the fullest extent permitted by applicable law, the company, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from or related to your use of or inability to use the Platform, including but not limited to:
Our total aggregate liability to you for any and all claims arising from or related to these Terms or your use of the Platform shall not exceed the total amount you have actually paid to us in the twelve (12) months immediately preceding the event giving rise to the claim, or $50.00 USD, whichever is greater.
You agree to defend, indemnify, and hold harmless the Platform, its owner, officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
We may experience service interruptions, maintenance periods, or technical issues that temporarily affect Platform availability. The Platform is not responsible for any losses, missed deadlines, or adverse outcomes caused by temporary outages. Users should maintain independent copies of all critical documents and should not rely solely on this Platform for time-sensitive legal matters.
While we take reasonable technical precautions to protect your data, we cannot guarantee against data loss. Users are responsible for maintaining their own backups of important documents and records. We strongly recommend downloading your data periodically using the export feature in your Billing settings. In the event of data loss due to our error, we will make reasonable efforts to restore available backups but cannot guarantee full recovery.
The Platform offers free and paid subscription tiers. Paid subscriptions provide access to additional features as described on the Pricing page.
Paid subscriptions automatically renew on a monthly basis unless cancelled by the user prior to the renewal date. You will be charged the applicable subscription fee at the beginning of each billing period. By subscribing to a paid plan, you authorize us to charge your payment method on a recurring monthly basis until you cancel.
Before completing any subscription purchase, you will be shown the monthly subscription price, billing frequency, auto-renewal terms, and cancellation policy. You must actively check an acknowledgment box confirming you understand the recurring billing terms before payment is processed.
You may cancel your subscription at any time from the Billing page within the Platform — no contact with customer support is required. Cancellation takes effect at the end of the current billing period. After cancellation, you retain access to paid features until the end of the current billing period, after which your account reverts to the free plan. Cancellation does not automatically entitle you to a refund of prior charges.
Refunds may be issued at our sole discretion in cases of billing errors, duplicate charges, or significant and prolonged service disruptions. To request a refund, contact us through the Platform's support channels with your account information and a description of the issue. Chargebacks initiated with your payment provider without first contacting us may result in account suspension pending investigation.
We reserve the right to change subscription prices with at least 30 days advance notice. Price changes will be communicated via the Platform and will take effect at your next renewal after the notice period.
You retain full ownership of all content you upload or enter into the Platform. We do not claim ownership of your case data, documents, or records. The Platform only stores and organizes the data you provide. While your account is active, your data is retained for as long as you keep your account and is not deleted. You may export your data at any time using the export feature on the Settings page, and we strongly encourage you to do so before requesting account deletion.
You may delete your account at any time from the Settings page. When you do, your account enters a pending-deletion state and is scheduled for permanent deletion 30 days later. During those 30 days, access to your cases and records is paused, and you may restore your account yourself at any time to cancel the deletion and regain full access.
On the scheduled date, your account, all of your stored records, and all of your uploaded files are permanently and irreversibly deleted from our databases and our file storage. After deletion we retain only a minimal, content-free audit record as required for security and compliance; residual copies may persist briefly in encrypted disaster-recovery backups before they age out. The Platform may also remove accounts or content that violate these Terms of Service.
PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.
Any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Platform, or the relationship between you and the Platform (collectively, "Disputes") shall be resolved exclusively through final and binding individual arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.
CLASS ACTION WAIVER: You and the Platform agree that any arbitration or legal proceeding shall be conducted solely on an individual basis. You waive any right to participate in a class action, class arbitration, or any other representative or consolidated proceeding. If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.
Any disputes related to billing or service should be reported to us first before contacting a payment provider or initiating a chargeback. We will make good-faith efforts to resolve billing disputes within 10 business days of receiving notice.
Attorney listings in the "Find a Lawyer" section are provided for convenience only. The Platform does not endorse, recommend, or guarantee any attorney listed. Always verify attorney credentials with the State Bar of Texas before retaining any attorney.
Your use of the Platform is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and use of information as described in the Privacy Policy.
You agree not to: (a) use the Platform for any unlawful purpose; (b) submit false or misleading information; (c) attempt to gain unauthorized access to any portion of the Platform; (d) use the Platform to harass, abuse, or harm another person; (e) interfere with or disrupt the Platform's operation; (f) reverse engineer, decompile, or attempt to extract the source code of the Platform.
We reserve the right to suspend or terminate accounts that violate these Terms with reasonable notice, except in cases of severe violations. Upon termination, your right to access the Platform ceases immediately.
We may update these Terms of Service from time to time. We will notify users of material changes via the Platform interface. Your continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the State of Texas, without regard to its conflict of law principles. Any legal action related to these Terms that is not subject to arbitration shall be brought exclusively in the appropriate state or federal courts located in Texas.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms shall remain in full force and effect.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Platform regarding your use of the service and supersede all prior agreements and understandings.
For questions about these Terms, billing disputes, or data requests, contact us through the Platform's support channels.